New Shower (which was not the one I originally chose at the shop he chose and took me to and which he quoted on as he brought something else that was unsuitable, nor was it from the same place) broke 4/12/15 and was stuck on and running hot. It was the 12/12/15 before I could get Eric out to fix it. In the subsequent 2 and a half years it has broken three more times. Eric has either ignored my requests for him to fix it or has tried to claim it is out of warranty. I have pa